Utilizing Data to Inform Processes

Apr 21, 2021

Decisions don’t have to be driven by emotions; data can be used to effectively inform and improve processes in any organization.  Today’s guest is a change agent within process modeling who knows how to make that happen.  Thom Singer and Craig Brown are joined today by Thavron Solutions CEO Nan Braun.  Nan works to help companies effectively navigate needed change, and shares insights into the importance of using data to more effectively inform the changes that will bring greater value to your company. 

 

On today’s podcast, you will learn:

A more effective approach to changes

• Change is more effective when it is data-based, rather than emotional. 
• Constructive process feedback needs to come from test results and reflect the full lifecycle of data. 
• Properly managed data can help better inform processes. 

 

Understanding cost vs. value

• The standard for measuring the value of services has rapidly evolved in recent years. 
• In today’s digital enterprise, everything relies more heavily on IT. 
• The measurement of value has to change within companies, regardless of cost. 
• It is essential to highlight cost within context to fully understand value. 
• Models are a key component to making data-driven decisions that can be used to inform priorities that make sense. 

• Modeling services can help bridge gaps and more effectively define value streams. 

 

Navigating change amid resistance

• Provide data-driven information that supports the change that needs to be made. 
• Timing is a critical factor in affecting change. 
• The pandemic has informed rapid and meaningful change with digital tools. 
• Change fatigue is a legitimate consideration when transitioning to well-balanced processes. 

 

Modeling a change agent 

• Look for changes that could benefit your current roles and responsibilities. 
• Take the emotion out of decision-making. 
• Observe ways to leverage data that already exists to empower new decisions. 

 

Continue the conversation with us within the Digital Enterprise Society Community at www.DigitalEnterpriseSociety.org.

 

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